Honest answers from the team at Bits N Bytes Inc. — no fluff, just transparent, technical insights.
We handle diagnostics, hardware upgrades, OS reloads, data recovery, and full custom builds. From retro 90s laptops to modern AI inference servers and GPU rigs — if it runs on silicon, we’ll diagnose and repair it. That includes computers, servers, microcontrollers, and even edge devices used in automation.
No. Diagnostics are 100% free. Whether or not you proceed with repairs, you’ll never pay just to find out what’s wrong. We believe you should never pay for clarity on your tech issues.
Our standard rate is $100/hour as of 2025. Most repairs and consultations are resolved within an hour. Complex builds, multi-system integrations, or deeply embedded issues may take longer — but we always provide upfront expectations.
Yes — we operate strictly by appointment only. This keeps our workflow lean, efficient, and dedicated to each client’s needs without interruption. Book online or text us directly to schedule.
We’re based in Lorena, TX, serving Waco, Central Texas, and remote clients worldwide. Our lab is located off Southwinds Dr. — full address provided upon booking. Note: currently not wheelchair accessible.
Yes. For local clients, we provide house calls and on-site diagnostics. For specialized or enterprise projects, we are available to travel nationally or internationally — from site setups to consultation contracts. Fixed income or special accommodations? Let us know.
Absolutely. We make an active effort to accommodate those on limited incomes without relying on grants or subsidies. If your repair is essential, we’ll try to work within your means. Just reach out — every situation is unique.
Yes! We’re passionate about education and innovation. If you’re part of a robotics team, underfunded school, or STEM program, contact us. We offer consulting, repair support, and sometimes parts donations or discounted rates.
Most jobs are completed same-day or within 24–48 hours. Simpler fixes may be handled while you wait, depending on availability. We commit to giving realistic timeframes and sticking to them.
We provide PLA+ prints, STL file slicing, prototype production, and minor STL tweaks. Submit files via our 3D print portal. We also offer recycled PETG prints using upcycled plastics — rough finish, but functional — for those looking to minimize waste.
Yes. Bring your own hardware, components, or filament, and we’ll work with them if compatible. Just provide details when booking so we can prepare.
Absolutely. We handle GPU upgrades, fan configs, thermal paste applications, BIOS optimization, RGB setups, and custom performance tuning. If your system runs hot or chokes under load, we’ll diagnose and fix it.
Yes. We have experience with everything from entry-level mining rigs to high-end systems like the DGX Hopper SXM5. We consult, troubleshoot, optimize, and even rebuild server-grade hardware for data workflows, inference tasks, and automation pipelines.
Yes — we custom-build PCs, servers, and specialty machines on request. Every build is hand-tuned for the client’s requirements — no bloatware, no filler parts. If you’re looking for reliable hardware without the retail markup, ask us for current stock or recommendations.
Yes. We offer a 30-day labor warranty on all repairs. 3D printers come with a 30-day parts warranty (excluding motherboards and hotends). Bulk, open-box, or experimental hardware is typically final sale. Review our Terms of Service for full details.
Yes. We enforce zero-trust principles — meaning we access the minimum necessary, retain nothing personal, and never monetize user data. Full privacy details are outlined in our Privacy Policy.
We accept cash, cards, and all major digital wallets. Payments are processed via Chase/JP Morgan. Unless prearranged, payment is due upon completion of the service.
Yes. For STL printing, use our upload portal. For repairs, upgrades, or custom services, feel free to text us or send an email directly.
Need answers not covered here? We’re always a text or email away — and we love the weird projects. Try us.